Privacy policy

PRIVACY POLICY

Effective Date: 1 November 2026
Last Updated: 1 November 2026

Welcome to Vlnara

At Vlnara, accessible through [your website URL], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, interact with our services, or contact us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, and rules and provisions brought into force from time to time.

1. INFORMATION WE COLLECT

When you visit or shop on our website, we may collect certain personal and technical information to provide you with a smooth and secure shopping experience.

A. Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping or delivery address
  • Order details and purchase history
  • Account login details, where applicable
  • Customer support messages and communication history
  • Other information you voluntarily provide to us

B. Payment Information

When you make a purchase, payment information may be collected and processed through secure third-party payment gateways.

Depending on the payment method, this may include:

  • Payment transaction ID
  • Payment status
  • Payment method
  • Billing details
  • Other transaction-related information

Important: We do not intend to store complete credit card, debit card, UPI PIN, CVV, or banking passwords on our servers. Such sensitive payment credentials should be entered directly through the relevant payment service provider.

C. Automatically Collected Information

When you browse our website, certain information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website or source
  • Website interaction and browsing activity

This information helps us understand customer behaviour and improve our website's performance.

2. HOW WE USE YOUR INFORMATION

We collect and use your personal information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.
  • Confirming purchases and sending order updates.
  • Arranging shipping and delivery.
  • Providing customer support.
  • Processing refunds, returns, cancellations, and exchanges.
  • Communicating important information about your purchases.
  • Improving our website, products, and shopping experience.
  • Maintaining internal business records.
  • Preventing fraudulent transactions and unauthorized activities.
  • Complying with applicable legal and regulatory requirements.
  • Sending promotional offers, product updates, and marketing communications where permitted by law and subject to applicable consent requirements.

We do not sell your personal information to third parties for their independent commercial use.

You may opt out of promotional communications at any time using the unsubscribe option in our emails or by contacting us at shopvlnara@gmail.com.

Please note that opting out of promotional messages will not prevent us from sending essential transactional communications relating to your orders or account.

3. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

A. Essential Cookies

These cookies help our website function properly, including shopping cart management, checkout processes, account access, and website security.

B. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website, identify technical issues, and improve website performance.

C. Functional Cookies

These cookies remember your preferences and settings to provide a more personalized browsing experience.

D. Advertising and Marketing Cookies

Where enabled, these cookies may help us measure advertising performance and display relevant advertisements.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain consent before placing non-essential cookies or using similar tracking technologies.

4. SHARING OF INFORMATION WITH THIRD-PARTY SERVICES

To operate our e-commerce business efficiently, we may share necessary personal information with trusted third-party service providers.

These may include:

A. Payment Gateway Providers

We may use third-party payment providers to securely process payments and refunds.

Examples include Razorpay, Cashfree, PayU, PhonePe, or other payment service providers, depending on the payment options available on our website.

B. Shipping and Logistics Partners

We may share your name, mobile number, delivery address, and relevant order information with courier and logistics companies to deliver your purchases.

Examples include Delhivery, Blue Dart, DTDC, Shiprocket, and other delivery partners.

C. Website Hosting and E-commerce Platforms

Our website may be hosted or operated through third-party platforms that provide website infrastructure, order management, and e-commerce functionality.

D. Marketing and Analytics Services

We may use analytics, email marketing, and advertising services to understand website performance and communicate with customers.

E. Legal and Regulatory Authorities

We may disclose personal information when required by law, court orders, government authorities, or other lawful regulatory requests.

We share only the information reasonably necessary for the relevant service or legal purpose.

Third-party service providers may process information according to their own privacy policies and applicable contractual obligations. We encourage customers to review the privacy policies of these providers.

We are not responsible for the independent privacy practices of third-party websites or services that we do not control.

5. DATA SECURITY

At Vlnara, we take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration
  • Disclosure
  • Destruction
  • Fraudulent activities

Our security measures may include:

  • Secure website connections (SSL/HTTPS).
  • Restricted access to personal information.
  • Secure payment processing through payment providers.
  • Appropriate administrative and technical safeguards.
  • Monitoring and reviewing security practices.

Although we make reasonable efforts to protect your information, no method of electronic transmission or internet storage is completely secure.

Therefore, we cannot guarantee absolute security of information transmitted or stored online.

In the event of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal, accounting, tax, regulatory, and business requirements.

When personal information is no longer required, we will take reasonable steps to delete or anonymize it, unless retention is necessary or permitted under applicable law.

Certain transaction and order records may need to be retained for statutory compliance and legitimate business record-keeping purposes.

7. CUSTOMER RIGHTS AND CHOICES

Subject to applicable Indian laws, customers may have the following rights regarding their personal information:

A. Right to Access Information

You may request information about the personal data we process about you, including relevant details about its use and sharing, as provided under applicable law.

B. Right to Correction

You may request correction of inaccurate or incomplete personal information.

C. Right to Erasure

You may request deletion of your personal information, subject to applicable legal obligations and circumstances where continued retention is permitted or required by law.

D. Right to Withdraw Consent

Where we process personal information based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

E. Right to Grievance Redressal

You may contact us to raise concerns, complaints, or grievances regarding the handling of your personal information.

F. Right to Nominate

Where applicable under the Digital Personal Data Protection Act, 2023, you may nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise your applicable rights, please contact:

Email: shopvlnara@gmail.com
Subject: Privacy Rights Request

We will review and respond to your request within the time prescribed under applicable law.

We may request reasonable information to verify your identity before processing certain requests.

8. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, applications, or services.

These external websites operate independently and have their own privacy policies and terms of use.

Vlnara does not control or take responsibility for the privacy practices, content, or security of external websites.

We recommend reviewing their privacy policies before sharing personal information with them.

9. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information from children in circumstances where parental consent is required under applicable law.

We do not knowingly process children's personal data in violation of applicable legal requirements.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.

10. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers may process or store information on servers located outside India.

Where personal information is transferred outside India, we will take steps to ensure that such transfers comply with applicable Indian data protection laws and government restrictions.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data protection standards.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage customers to review this page periodically to stay informed about how their information is handled.

12. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below:

Business Name: Vlnara
Email Address: shopvlnara@gmail.com
Website: https://vlnara.in/

We aim to address privacy-related concerns promptly and in accordance with applicable Indian laws.

By using our website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described above.