Terms of service

TERMS OF SERVICE

Last Updated: 1 November 2026 

Welcome to Vlnara

These Terms of Service govern your access to and use of our website (https://vlnara.in/)and any purchases made through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Account Terms

  • You must be at least 18 years old or have permission from a parent or legal guardian to use this website.
  • You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account credentials and password.
  • Any activity conducted through your account will be your responsibility.
  • You must notify us immediately if you suspect unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that contain false information, violate these terms, or engage in fraudulent activities.

Vlnara reserves the right to refuse service or terminate accounts where legally permitted.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR ₹), unless otherwise stated.

  • Product prices are subject to change without prior notice.
  • The price applicable to your order will be the price displayed at the time of checkout.
  • Applicable taxes, shipping charges, and additional fees will be displayed during checkout, wherever applicable.
  • We accept payments through the payment methods made available on our website.
  • Orders will be processed after successful payment confirmation, except for orders placed using Cash on Delivery (COD), where available.
  • We do not store complete credit or debit card details on our servers. Payments are processed through authorized third-party payment providers.
  • In case of a payment failure or duplicate transaction, please contact us at **shopvlnara@gmail.com**.

We reserve the right to correct genuine pricing or technical errors. If an error affects an order, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

3. Product Descriptions and Information

At Vlnara, we make every effort to ensure that product descriptions, images, specifications, colours, sizes, and other details displayed on our website are accurate.

However:

  • Actual product colours may vary slightly due to screen settings and display differences.
  • Product images are provided for illustrative purposes and may differ slightly from the actual product.
  • Product specifications and availability may change from time to time.
  • We do not guarantee that every product will appear exactly as displayed on every device.

If you receive a product that is defective, damaged, incorrect, or materially different from its description, you may contact us for an appropriate resolution under our Returns and Refunds Policy and applicable consumer protection laws.

4. Order Acceptance and Cancellation

Placing an order on our website constitutes an offer to purchase the selected products.

  • All orders are subject to acceptance and product availability.
  • You will receive an order confirmation after successfully placing your order.
  • An order confirmation does not necessarily mean that the order has been dispatched.
  • We reserve the right to cancel or refuse an order in cases involving suspected fraud, incorrect pricing, stock unavailability, payment issues, or other legitimate reasons.
  • If we cancel a prepaid order