Return and Refund Policy

At Vlnara, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.
• Original packaging, tags, labels, and accessories must be included, wherever applicable.
• The product must not be damaged due to customer misuse or improper handling.
• A valid order ID or proof of purchase must be provided.
• The return request must be raised within 7 days of receiving the order.

2. Return Timeframe

Customers can request a return within 7 days from the date of delivery.

To initiate a return, please email us at shopvlnara@gmail.com with your order ID and reason for the return.

Return requests submitted after this period may not be accepted, except where required by applicable law.

3. Refund Process

Once your return request is received, our team will review it and guide you through the return process.

Once your return request is approved and the returned product has been received and inspected by our team, eligible refunds will be initiated through the applicable refund method.

• Refunds are subject to return eligibility and product inspection.
• Refunds will generally be issued to the original payment method, wherever possible.
• Any applicable deductions will be communicated to the customer.
• The refund process will depend on the payment method and applicable payment provider procedures.

Please note that submitting a return request does not automatically guarantee a refund.

4. Exchange Policy

Customers may request an exchange within 7 days of receiving their order.

Exchanges are subject to product availability and approval by our support team.

If the requested replacement is unavailable, our team will help you with the available alternatives.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [X HOURS/DAYS] of delivery.

Please share:

• Your order ID.
• Clear photographs or videos of the issue.
• A brief description of the problem.

After reviewing your request, our team will provide an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

For verified damaged, defective, or incorrect products, Vlnara will arrange an appropriate resolution in accordance with applicable law.

6. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Products specifically marked as non-returnable.
• Products damaged due to customer misuse.
• Products that have been used, washed, or altered.
• Products returned without original tags or packaging, where applicable.
• Products for which the 7-day return window has expired.

These exclusions do not affect customers' statutory rights regarding defective, damaged, incorrect, or misrepresented products.

7. Return Shipping Costs

• For approved returns involving damaged, defective, or incorrect products, Vlnara will bear the applicable return shipping costs.
• For returns due to personal preference or change of mind, return shipping costs may be borne by the customer.
• Any applicable shipping charges or deductions will be communicated before the return is processed.

8. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests can be accommodated before the order is shipped, subject to confirmation.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.

9. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please contact us:

Store Name: Vlnara
Email: shopvlnara@gmail.com
Website: https://vlnara.in/

Thank you for shopping with Vlnara. We appreciate your trust and look forward to serving you again.

Vlnara – Your Trust, Our Priority.